Any Software (Download or Pysical) or keycode-only software is non-refundable.
However Defective keycodes will be replaced or money back.

Products must be returned in the same condition as they are sold. It must not be used nor altered and must include all inserts and accessories, if applicable. If the item has been used or is not in the same condition as it was sold, we will inspect the item and communicate a revised valuation if different from the original selling price. Original shipping charges are not refundable (except in certain situations). Please note the following requirements:

The returned goods must be without any signs of wear, with all accessories and in their original packaging.
Any returns must be made within 14 days of delivery.
Refunds will be issued within 5 days of receipt and inspection of the items.

Please see Consumer rights for the laws and regulations on distance selling and Software.